1 Introduction
Welcome to Finci Win. We believe that transparency and respect for user privacy are the foundation of a trustworthy online gaming platform. This Privacy Policy ("Policy") describes how Finci Win collects, uses, stores, and protects your personal information.
By using our platform or creating an account, you are considered to have accepted this Privacy Policy. Please read it carefully before you start using Finci Win.
This Policy applies to the finciwin.com website, mobile app, and related services. "We", "our", or "Finci Win" refers to the organization operating this platform; "you" or "user" refers to anyone who uses our services.
2 What data is collected
Under the Finci Win Privacy Policy, we only collect information that is necessary to provide our services properly. The types of data we collect are outlined below:
Personal Identification Information
- Full Name (as it appears on your National ID)
- Date of Birth (for age verification)
- Mobile Number & Email Address
- National ID or Passport Number (for KYC verification)
- Current Address
Financial information
- Mobile Banking Number (bKash, Nagad, Rocket)
- Transaction History (Deposits & Withdrawals)
- Wallet balance information
Technical Information
- IP address & device information
- Browser & Operating System Type
- Login Time & Session Details
- Gaming Activity Log
| Type of Data | Purpose of Collection | Mandatory? |
|---|---|---|
| Identity Information | KYC verification & account security | Yes |
| Contact Information | Account notifications & support | Yes |
| Financial information | Deposit & Withdrawal Processing | Yes |
| Technical Information | Security Monitoring & Fraud Prevention | Automatic |
| Gaming History | Responsible Gaming & Analytics | Automatic |
3 How We Collect Data
Finci Win collects your information in the following ways:
Direct Collection
When you register on Finci Win, submit KYC documents, make a deposit or withdrawal, or contact our support team, you are directly providing us with your information.
Automated Collection
When you browse our platform, technical data is automatically collected via cookies, log files, and web beacons — including your click patterns, pages visited, and similar activity.
From Third Parties
We may receive limited information from identity verification agencies or payment providers — solely to complete the verification process.
4 Purpose of Data Use
Under the Finci Win Privacy Policy, your information is used solely for the following purposes:
- Account management: For registration, login, and account security.
- Transaction Processing: To process deposits and withdrawals quickly and securely.
- KYC verification: To verify your identity and age.
- Customer Support: To handle support requests and resolve complaints.
- Fraud Prevention: To detect and prevent suspicious activity.
- Responsible Gaming: To identify problematic gaming patterns and provide support to users.
- Bonuses & Offers: To show you relevant offers based on your preferences.
- Legal obligations: To meet regulatory and compliance requirements.
5 Data Sharing Policy
Finci Win does not generally share your personal data with third parties. However, limited sharing may occur in the following circumstances:
Service Provider Partners
Payment processors (such as bKash, Nagad, Rocket), identity verification agencies, and technology service providers receive only the data necessary for their specific function.
Legal obligations
Data may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority.
Fraud Prevention
We are legally required to report information to the relevant authorities if money laundering or fraud is suspected.
6 Cookies & tracking
Finci Win uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.
Cookie types
- Essential cookies: For login sessions and security purposes — these cannot be disabled.
- Functional cookies: To remember your preferences (such as language settings).
- Analytics Cookies: To understand site performance and usage.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
7 Data Security Measures
Finci Win uses industry-standard technologies and practices to keep your data secure. Our security measures include:
- 256-bit SSL/TLS encryption — applied to all data transfers.
- Two-factor authentication (2FA) available.
- Regular security audits and penetration testing.
- Encrypted data storage on secure servers.
- Access to data is restricted to authorized personnel only.
- Real-time monitoring for suspicious activity.
8 Your rights
Under the Finci Win Privacy Policy, you have the following rights over your personal data:
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to Erasure: You may request deletion of your data after account closure (unless retention is required by law).
- Right to Object: You may object to your data being used for specific purposes.
- Right to Portability: You can request a copy of your data in a commonly used format.
To exercise these rights [email protected]Email us at. We will respond within 30 business days.
9 Data Retention Period
Finci Win does not retain your information longer than necessary. Standard retention periods:
- Active account data is retained for as long as the account remains active.
- Transaction records are retained for 5 years from the date of the last transaction, in compliance with financial regulations.
- KYC documents: 5 years after account closure.
- Support conversations: 3 years.
- Log Files: 12 months.
10 Children's Privacy
Finci Win is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor has used our platform, the account and all associated data will be deleted immediately.
If parents believe their child is using Finci Win, please notify our support team immediately.
11 Policy Updates
Finci Win reserves the right to update this Privacy Policy at any time. When changes are made:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- A notice will be displayed on the platform.
Continued use of Finci Win after any changes constitutes your acceptance of the updated policy.
12 Contact
If you have any questions, complaints, or requests to exercise your rights regarding the Finci Win Privacy Policy, please contact us:
- Email: [email protected]
- Support: 24/7 Live Chat available on the platform
- Response Time: Up to 30 business days